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"How are you going to collect the member’s payments?
Have you discussed with your bank the charges for doing this?
Have you had your direct debit forms printed yet?"
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Belmont write to all of your new members, set up the direct debit with their account details using our inclusive membership agreement. We collect your membership fees and then pay you via BACs.
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"Have you had your membership contracts printed yet? Are the terms and conditions suitable for your business? Are they regulated under The Credit Agreement Act?"
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Belmont provides you with all stationery free of charge regulated under the Credit Agreement Act. We even give you free post envelopes to send the completed forms to us for processing. These can be with you within 24 hours.
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"What happens when the new member’s personal details or banking instructions are wrong, are you going to sort it out with them?"
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Belmont have an experienced UK customer call centre, we service all of your members day to day enquiries on their membership agreements. Members call us, not you.
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"A customer’s direct debit is returned unpaid?"
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Belmont Membership Co-coordinators contact the member to collect all arrears and then keep their future payments for the membership on track.
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"At the end of the month how do you know who has paid and who hasn’t? When is their membership renewal due?"
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Belmont provides you with an extensive set of financial reports at the end of each month with all of the member’s payment history and contract term dates.
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"What if the member refuses to pay?"
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As the member has entered into a legally binding Credit agreement the terms of the agreement state that the complete balance of the member will become payable. Revenue Collection Services will collect these arrears using a defined collection strategy which would be agreed with the facility. Revenue collection services are one of the only specialized Collection Agencies just for the Leisure Industry with over 25 years of debt collection experience within the team.
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